Digitalization Empowers Assistance to Enterprises: Hunan Xiangjiang New Area Government Service Hotline Helps Optimize Business Environment

The Enterprise Assistance feature of Hunan Xiangjiang New Area 12345 Hotline System has received 2,953 enterprise assistance work orders and completed 2,799 of them, with a satisfaction rate of 87.5 percent as of April 13 since it went online on October 31, 2022, according to Hunan Xiangjiang New Area Government Service Center. Nevertheless, the service center continues to address any remaining issues and concerns.

According to reports, since the launch of its trial operation, a total of 71 assistance providers from various departments (entities), sub-districts and platform companies in Hunan Xiangjiang New Area have performed targeted assistance to 1,230 enterprises in the new area. They conducted research through the government-enterprise breakfast meetings and entrepreneur symposiums, collected problems facing enterprises through multiple channels, and classified the problems into four categories, namely A, B, C and D based on the urgency of resolution. Among them, Class A pertains to on-site solutions , and Classes B, C and D fall into the work scope of the Enterprise Assistance feature of the government hotline. Furthermore, the work of the order receiving departments and personnel is closely monitored, and their effectiveness is regularly evaluated.

According to recent reports, the needs of for the enterprises who placed the work orders are different, and such needs necessitate the coordination of various departments. The government hotline Enterprise Assistance platform functions as the information hub that facilitates online orders placement in real-time while efficiently tracking, monitoring, and ensuring responses to each request. By doing so, the average time limits for addressing enterprise-related problems are shortened to about seven days.

The platform has now achieved the closed-loop operations of all relevant links, including the collection, entry, distribution, handling, return visits and appeals of enterprise-related problems in the new area. The number of work orders, resolution rate and satisfaction rate of the responsible departments are clear and the specific personnel assigned and enterprise feedback can be inquired. Moreover, by conducting big data analysis of the handling and resolution of enterprise-related work orders, the platform can provide advice on work and information references for departments (entities) in the new area to further optimize the business environment.