State Grid Hubei Information & Telecommunication Company: AI-Powered Staff Ensure "Service Never Stops" During Spring Festival, Bringing Warmth to Smart Business Halls

As the Spring Festival approaches, the festive atmosphere grows stronger, and the demand for electricity services reaches its peak. At the power supply business halls in areas such as Wuhan's Jinyinhu and Huashan, five AI-powered digital employees—an AI Guide, AI Assistant, AI Helpdesk, AI Specialist, and AI Butler—are on duty together for the first time. These digital employees safeguard thousands of households with the warmth of technology, honoring the promise of round-the-clock service and "You Use Electricity, We Care with All Our Hearts" throughout the holiday season.

Staff member assisting a customer with a self-service kiosk

Photo by Dan Nian

State Grid Hubei Information & Telecommunication Company has encapsulated 12 high-frequency services, including bill printing, business expansion application, and electricity fee inquiry, into standardized capability interfaces. These interfaces are integrated with the AI platform and business systems such as Marketing 2.0 and digitalized power supply stations, enabling simple services to be completed on the spot.

Now, services such as name change and ownership transfer, new installation applications, and charging pile installation can all be handled in a "one-stop" manner within the smart service cabin, simply by voice commands or a few taps. The AI Specialist, like a tireless clerk, accepts service requests 24/7, ensuring that power services are truly "handled conveniently and anytime".

Customer conducting business in the smart service cabin

Photo by Dan Nian

State Grid Hubei Information & Telecommunication Company has revitalized traditional business halls with an "AI+" approach. This Spring Festival, the AI employees warm the hearts of those returning home with their round-the-clock service, exemplifying the innovative "Hubei Model" and providing a vivid example of the national digital transformation of power services. In the future, the company will continue to explore application scenarios of the Bright Large Model, aiming to make smart business halls the warmest emblem of power services in urban development. (Text by Chen Shi)