He Junjie & Rachele Longh

Nationalities: Chinese and Italian

Title: Vloggers

Remarks: The 12345 hotline's internationalized services bring great convenience to foreigners living in Beijing, which will act as an incentive for more and more people to settle down and work here. We also have service hotlines in Italy, but they are not yet universally available. I think other countries could also consider developing such multilingual hotlines.