State Grid Sanmenxia Power Supply Company's Various Measures Make Quality Services More Human-Centric

|ChinaNews|Published:2024-05-14 11:17:39

Recently, a special customer visited the Xiaoshanlu Power Supply Business Hall of the State Grid Sanmenxia Power Supply Company (hereinafter referred to as the "Company"). Looking visibly anxious, he took out a note from his pocket and handed it to one of the staff at the service desk. "Power's out at my home, and I'm hearing impaired. Could you please send a technician to check?" The staff immediately communicated in writing with the customer, easing his worries.

The Company, after confirming the request, instantly dispatched repair personnel to provide door-to-door service. This is a microcosm of the Company's ongoing efforts to optimize the business environment and enhance power supply services.   

To better serve the electricity customers in their jurisdiction, the Company's employees have significantly boosted their service awareness by addressing small community issues, and adopting a more proactive approach to providing comprehensive services. They promptly resolve customer concerns regarding electricity usage, offering professional and top-notch power supply services. From helping employees of enterprises and public institutions with invoice printing to supporting special customer groups with electricity-related transactions, they meticulously meet the electricity needs of customers, providing considerate and comprehensive electricity services.

Next, the Company will vigorously implement a series of convenience measures, including simplifying the electricity connection process, reducing the average connection time, lowering customer connection costs, and continuously enhancing power supply service capabilities. It will carry out regular tracking services to swiftly provide power connection services to enterprises in urgent need. Additionally, it will implement a "customer manager + project manager" system, ensuring efficient and accessible high-quality electricity services for enterprise customers. (Text by Hou Linfeng)

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