State Grid Anyang Power Supply Company: Accurate Services Throughout the Entire Process to Support the Development of Characteristic Industries

“We have made a detailed plan for the power supply plan for your new factory building, clarifying the time points and related work for each stage, so that the factory can achieve production as soon as it is built,” said Wang Lijie, the customer manager of State Grid Anyang Power Supply Company, reporting the progress of the power supply work to Du Jiangang, the person in charge of Xinglong Agricultural Products Company in Liucun Village, Anyang City, during a visit to the company on September 9.

Xinglong Agricultural Products Co., Ltd. in Liucun Village, Anyang City is an enterprise which is mainly engaged in the production, processing and export of chili peppers. Its products are exported to the United States, Spain, Germany and other countries. In order to serve the development of the pepper industry chain, State Grid Anyang Power Supply Company has organized multiple visits and inspections by district managers to pepper deep processing enterprises in its jurisdiction. They assist enterprises in conducting physical examinations of internal electrical circuits, dryers, transportation lines, and other electrical equipment. They also carefully inspect sun visors, fans, and other electrical facilities, and provide scientific electricity recommendations for enterprises. During the previous visits, the staff of State Grid Anyang Power Supply Company learned that Xinglong Agricultural Products Company planned to build a new branch to expand its production scale. After learning about the situation, they visited the company for three times. They not only had face-to-face communication with the company’s manager, but also got a detailed understanding of the current electricity consumption situation and development plan of the company. What’s more, they conducted on-site investigations to understand the current situation of surrounding power sources, and formulated a comprehensive plan for new electricity consumption in advance, so as to solve the concerns of the company’s development.

After entering autumn, as the weather continues to be sunny, the pepper in Anyang area gradually enters the picking season. With red peppers hanging all over the branches, in the fields pepper farmers are busy picking, bagging, and selling them to the market. After more than 20 years of continuous development, Neihuang County in Anyang City has formed the largest pepper distribution center market in northern Henan Province, and related pepper products are exported to more than 10 countries.

In recent years, State Grid Anyang Power Supply Company has continuously optimized the electricity business environment and focused on improving the service level of customer's "electricity access”. On the one hand, it further deepens the “three zero” (zero on-site visits, zero approvals, and zero investments) electricity services for small and micro enterprises, as well as the “three saves” (labor-saving, time-saving, and cost-saving) electricity services for large and medium-sized enterprises, in order to comprehensively enhance customers’ perception of “electricity access” services. On the other hand, it continuously improves the service modes of “Chief Service Officer of Electric Power” and “Grid Manager”, establishing effective communication and contact mechanisms with customers through both online and offline channels, timely grasping the production and operation situation of customers in the jurisdiction, deeply understanding the electricity demand of customers, enhancing electricity pricing strategy services, and providing accurate services throughout the entire process for enterprise development.

Next, State Grid Anyang Power Supply Company will further carry out the policy of assisting and providing benefits to enterprises. At the same time, it will also promote the implementation of the “no-application-required” work, in order that enterprises can receive tangible benefits in power services and that customer satisfaction can be continuously improved. (Liu Chaoqing)