Tieling, Liaoning: Grid Workers Serve as Residents' "Dedicated Power Stewards"

On November 6, State Grid Tieling Power Supply Company sent community service managers to the Miaopu and Chunyuan residential communities in Yinzhou District, Tieling, Liaoning Province, to conduct electrical safety inspections. They helped local property management teams address abnormal voltage at two locations and replaced 12 aging main switches, eliminating potential electrical hazards in the communities.

To better address residential power needs, State Grid Tieling organized a roundtable discussion with representatives from 12 communities in Yinzhou District's Gongren Subdistrict. The session focused on the most frequent customer concerns—such as inquiries about electricity use, equipment repair requests and electric vehicle (EV) charger installations—allowing the utility to develop targeted service improvements. Meanwhile, the company established a mechanism for regular coordination with local government to remove communication barriers. This initiative created a service system featuring safety hazards, real-time coordination on problems and rapid responses to customer requests, seamlessly integrating electricity services with community governance.

To improve the quality and efficiency of local services, State Grid Tieling introduced a WeChat group model for community electricity services. Under this framework, service zones are mapped to local neighborhoods, each assigned a dedicated electricity service representative who regularly shares electrical safety tips and energy-saving advice. Through these groups, residents can report power issues online, receive immediate answers and get prompt on-site assistance for urgent electricity issues.

In recent years, State Grid Tieling Power Supply Company has continuously upgraded its local service network. In line with local administrative boundaries and the structure of the distribution network, the utility has set up 16 power supply service stations and 954 service areas staffed by 954 dedicated electricity service representatives, covering 1.5 million customers across the region. To date, the company has helped local communities resolve 26 electrical issues, completed 342 household electrical safety inspections in aging residential compounds, and held 9 sessions on safe electricity use.