Customer Visits Build a "Bridge of Connection" for Better Service

"The new electricity pricing policy fits our actual load characteristics much better. We plan to further optimize our power usage by rationally arranging air conditioning schedules and production shifts." This scene unfolded at Wenzhou Qinhe Mining Development Co., Ltd., where power supply staff delivered detailed explanations on the dynamic time-of-use electricity pricing policy. On October 10, State Grid Wenzhou Dongtou District Power Supply Company organized a special visiting team to conduct door-to-door visits to market-oriented users and agency power purchase users under its jurisdiction.

At the production workshop of Wenzhou Temeishi Electric Co., Ltd., staff thoroughly learned about the enterprise’s production operation status, real-time power load and future energy consumption demands. They systematically interpreted the industrial and commercial peak-valley time-of-use pricing policy, helping enterprise management fully grasp policy adjustments and benefits. The staff also gave patient and detailed replies to corporate concerns over electricity charges and power safety, and put forward professional guidance for energy conservation and consumption reduction.

During the visit to Wenzhou Qinhe Mining Development Co., Ltd., staff had in-depth exchanges with the person in charge on the enterprise's subsequent production plans. They introduced relevant policies on capacity reduction and market-based power procurement, and proactively provided value-added services including power consumption optimization guidance and electricity payment channel instructions. Such measures ensure full payment of electricity fees, continuously optimize the power business environment, and realize a win-win development for both power supply enterprises and power users.

This targeted door-to-door service is a vivid practice of the corporate tenet of "People's Electric Power for the People" upheld by State Grid Wenzhou Dongtou District Power Supply Company. In the long run, the company has guaranteed stable power supply via regular enterprise visits, precisely served market-oriented users, vigorously promoted dynamic electricity pricing policies, and guided users to implement peak shaving and valley filling. Adhering to the "Supervision+" working model, the company extends services to the frontline and carries out comprehensive visits to key high-quality customers. Through policy publicity, in-depth communication and customized energy use solutions, it effectively helps enterprises cut energy costs, solve prominent problems such as large outstanding electricity payments, optimize the soft environment for business development, and provide solid support for the high-quality development of local enterprises.

(By Zhao Yicun, Yu Yameng)