State Grid Nanyang Improves Electricity Services in Tanghe County, Henan

Since the beginning of November, State Grid Nanyang Power Supply Company has continued to improve electricity services for businesses and residents in support of local economic development. The company has updated the way it delivers services and streamlined procedures for obtaining an electricity connection, making its services more convenient, efficient, and responsive to customer needs.

The company’s account managers regularly visit industrial parks, small and micro enterprises, and key agribusinesses in Tanghe County to understand their production cycles, changes in electrical load, and needs for facility expansion and increased electricity connection capacity. They provide one-on-one advice on electricity use, load optimization, and energy efficiency to help businesses lower electricity costs and reduce electricity-related risks. The company has also continued to implement relevant service policies, simplify the documentation required for connection applications, and shorten processing times. It promotes online applications and approvals so customers can complete the process with fewer or no visits to a service center.

To better handle customers’ day-to-day requests, the company has improved its process for tracing and analyzing service tickets to identify and address gaps in service. It has also strengthened training on service standards for frontline staff to improve emergency repairs, responses to inquiries, and the handling of customer requests. The company routinely addresses safety hazards in areas served by individual distribution transformers and upgrades power lines and equipment to improve supply reliability and reduce the impact of outages on customers.

State Grid Nanyang Power Supply Company will continue to focus on customer needs, refine its service procedures, and introduce new ways to deliver services. By providing more targeted, higher-quality, and more efficient electricity services, it aims to further improve the county’s business environment and support the high-quality development of the local economy.

(By Qin Yueren)