State Grid Laohekou Power Supply Company: Streamlining Workflows With One-Click Access and Digital Empowerment

Frontline power supply stations manage critical daily operations, including distribution network operation and maintenance, applications for low-voltage connections and capacity increases, and line loss analysis in distribution transformer service areas. Previously, disparate specialized systems required frontline personnel to frequently switch between platforms and enter duplicate data. This heavy administrative burden drained valuable time from core priorities such as equipment maintenance, hazard identification, and customer service, hindering improvements in frontline service quality and efficiency.

Recently, State Grid Laohekou Power Supply Company rolled out digital tools across its operations to reduce administrative workloads and explore new avenues for digital enablement. Using a plugin-based integration model, the application consolidates frequently used access points across various systems into a single hub, enabling one-click direct access and minimizing platform switching. At the same time, it promotes the use of a common data source and one-time data entry for reuse by multiple teams in applicable business processes. By breaking down cross-functional data silos, the system enables automated information flow, data sharing and reuse, reducing redundant data entry at the source and substantially easing the routine administrative burden on frontline staff.

State Grid Laohekou Power Supply Company hosts an exchange session on the "Hubei Power Workload Reduction e-Portal" application. Photo by Cao Yupeng

The system currently supports 13 operational scenarios with one-click access, 7 interface optimization features, 7 visual monitoring dashboards, and 5 automated reporting scenarios. Frontline teams have phased out the legacy workflow of navigating across multiple disparate systems, benefiting from significantly streamlined online operations. With staff now able to refocus their efforts on core tasks—such as distribution network inspections, hazard mitigation, and responses to customer requests—local power supply stations have achieved dual gains in operational efficiency and service responsiveness. (By Du Yuan and Cao Yupeng)