State Grid Xuchang Power Supply Company Implements Multiple Measures to Ensure Reliable Electricity Service for Enterprises

Staff conducted on-site visit to learn about the electricity demand for the development of key projects [Photo by Jiao Yongsheng]

On July 23, at the Xuchang Tianhe Welding Equipment Co., Ltd. located in Yulin Town, Jian'an District, Xuchang City, Henan Province, Gao Huijun and He Zhaolong from the Yulin Power Supply Station of State Grid Xuchang Power Supply Company identified the cause of frequent tripping in the workshop through inspection and reported it to the company's person in charge.

To ensure reliable electricity for businesses during summer production, State Grid Xuchang Power Supply Company has implemented multiple service initiatives. These include proactively contacting with the businesses to understand their electricity needs, fully grasping their demands for electricity, and promptly eliminating potential safety hazards related to electricity usage.

State Grid Xuchang Power Supply Company has organized local power supply service personnel into teams to actively visit the businesses within their jurisdiction. They aim to learn about the operational status, electricity load, future planning and difficulties regarding electricity of these businesses. They provide answers to queries and solve problems on site. From a professional standpoint, staff assist customers in conducting comprehensive inspections of electrical lines, equipment and appliances. Technical professionals help with maintenance and defect rectification, offering suggestions for improvements. Moreover, State Grid Xuchang Power Supply Company diligently reviews the electricity needs reported by customers, explores solutions, ensures timely and standardized responses, and guarantees that customer feedback issues are resolved as quickly as possible.

Since the onset of summer, State Grid Xuchang Power Supply Company has dispatched over 2,000 power supply service personnel, and they have visited businesses 1,150 times, collected and addressed 38 electricity-related requests, ensuring reliable electricity for businesses' summer production.