State Grid Xuchang Power Supply Company Establishes Electric Power Convenience Service Points to Facilitate the Villagers to Use Electricity

Staff members visiting enterprises (Photo by Liu Nannan)

On August 6 in Wangmai Village, Houhe Town, Changge City, Xuchang City, Henan Province,Wang Zhanzong, under the guidance of Gong Pu,the electric power liaison, used advantage of the village network built by the power supply company to build the power convenience service point and handle the electric vehicle charging pile for electricity application quickly. "The service is so convenient that we don't go out of the village to use the electricity. I think the electricity convenience service point really benefits us a lot."Wang Zhanzong said.

To meet the growing demand for diversified power supply services of rural customers,the State Grid Xuchang Power Supply Company strengthens cooperation with rural enterprises.The company will extend the online and offline services to village-level convenience service outlets, and the cooperative service mode of power liaison officers and power grid members will be used to actively provide one-stop power supply service for rural customers so that villagers can easily use electricity without going out of the village,thus the public satisfaction with electricity consumption can be improved.

In the service process, the State Grid Xuchang Power Supply Company aims to closely connect with customers and quickly respond to their demands. By leveraging the professional advantages of power grid members and the local advantages of village-level power liaison officers, it can promptly understand the electricity usage needs of rural customers, quickly solve their electricity needs, and proactively provide services such as electricity safety inspections and hidden danger elimination. This can further enhance the customers' sense of obtainment and satisfaction.

Since the operation of the electricity convenience service points, the State Grid Xuchang Power Supply Company has paid and served more than 1130 times for customers, conducted door-to-door service for 378 times,publicized safety and energy saving for 315 times, and has been praised by customers for 23 times, which shows that it has improved the people's satisfaction and convenience of electricity consumption.