State Grid Xuchang Power Supply Company Enhances Customer Satisfaction through Various Forms of visits

Staff are inspecting electrical equipment.[Photo by Jiao Yongsheng]

"The power supply lines for the amusement park are aging and need to be dealt with in a timely manner to avoid any malfunctions caused by short circuits that may affect the operation." Recently, at Qingyun Ranch in Wunvdian Town, Jian'an District, Xuchang City, Henan Province, the staff of the Wunvdian Power Supply Station of the State Grid Xuchang Power Supply Company inspected the power supply equipment and informed the ranch manager of the problems found.

Since 2024, in order to enhance customers' sense of electricity gain and satisfaction, the State Grid Xuchang Power Supply Company has focused on optimizing the business environment, strengthening power supply guarantee, actively conducting precise visits, key visits, and special visits according to different customer groups, carefully listening to customer opinions, and comprehensively improving the quality of power supply services.

The State Grid Xuchang Power Supply Company conducted precise visits to some relevant government departments, focusing on power grid planning, key projects, power supply guarantee and other work, and communicated measures to improve the convenience of power supply and enhance power supply reliability; Focus on visiting key projects and enterprises in various regions to obtain new electricity demand and construction progress of enterprises, and carry out preliminary work in advance to help enterprises connect to electricity and start production early; Special visits will be conducted for special customers such as hotels, restaurants, and farmers who have high reliability in electricity use and high service risks. This includes safety inspections, guidance on hidden danger rectification, promotion of mobile apps and WeChat mini programs, etc., to provide them with reliable electricity protection.

As of now, the State Grid Xuchang Power Supply Company has visited a total of 2202 households and resolved 61 customer electricity demands and suggestions, greatly improving customer satisfaction.