Nanyang, Henan: Thoughtful Services Ensure Uninterrupted Winter Power Supply for Enterprises

Staff conduct a special inspection of electricity usage

Photo by Wang Zihui

"If you encounter any issues with your power supply, please feel free to contact us at any time. We are committed to ensuring your electrical safety," said a staff member from the State Grid Nanyang Power Supply Company during a special inspection at Huawei Spring Factory in Sheqi County, Nanyang City, Henan Province, on December 9.

As the year-end approaches, most enterprises have entered a critical period of intensified production, with winter electricity demand expected to peak. To ensure safe and reliable power supply throughout the winter, the State Grid Nanyang Power Supply Company has proactively arranged and implemented measures to fully support enterprises.

The Company has implemented targeted assistance to address enterprises' service requirements through on-site processing, on-site visits, and online service channels. It guides enterprises in planning production efficiently, reducing operational costs, and helping them lower costs and enhance efficiency. In addition, staff have carried out specialized safety inspections to help enterprises perform comprehensive checks of power distribution rooms, workshop power sources, electrical equipment, and transformer operations. Furthermore, it has optimized its service model by proactively strengthening communication with enterprises. This includes conducting dedicated electricity-use visits for key customers, explaining current electricity pricing reform policies, and addressing power service-related questions. For issues identified during inspections, technical guidance is provided to effectively eliminate potential safety and fire hazards. In addition, the company actively solicits customer feedback to identify and rectify weaknesses in service delivery, ensuring continuous improvement in service performance.

Moving forward, the State Grid Nanyang Power Supply Company will continue to proactively safeguard enterprise electricity usage with high-quality and reliable power services, contributing to local economic development.